TERMS & CONDITIONS
First Chair Reserve Co., LLC
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1. Acceptance of Terms
Welcome to First Chair Reserve Co., LLC ("First Chair Reserve," "Company," "we," "our," or "us").
By accessing, browsing, using, or purchasing products through this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, our Age Verification & Shipping Policy, and our Return, Refund & Damaged Product Policy.
If you do not agree with these Terms, you must discontinue use of this website immediately.
2. Eligibility to Use This Website
This website is intended solely for adults who are at least twenty-one (21) years of age.
By using this website or purchasing products from First Chair Reserve, you represent and warrant that:
• You are at least twenty-one (21) years of age.
• You have the legal capacity to enter into binding agreements.
• You are legally permitted to purchase tobacco products in your jurisdiction.
• All information you provide is accurate and complete.
Federal law prohibits the sale of tobacco products, including cigars, to persons under twenty-one (21) years of age.
We reserve the right to deny service, suspend accounts, or cancel orders when eligibility requirements cannot be verified.
3. Tobacco Product Sales
First Chair Reserve sells premium cigars and cigar-related products intended solely for lawful adult consumers.
By purchasing from this website, you acknowledge and agree that:
• Cigars are tobacco products intended for adults.
• Tobacco products contain nicotine, which is an addictive chemical.
• You assume responsibility for compliance with all laws governing possession, receipt, purchase, or use of tobacco products in your jurisdiction.
• You will not purchase products on behalf of individuals under twenty-one (21) years of age.
4. Age Verification & Shipping Policy
Age Verification Requirements
First Chair Reserve is committed to preventing underage access to tobacco products and complies with applicable federal, state, and local laws governing tobacco sales.
By placing an order, you certify that:
• You are at least twenty-one (21) years of age.
• You are legally authorized to purchase tobacco products.
• The information supplied during checkout is accurate and complete.
• You are purchasing products for lawful personal use.
We reserve the right to delay, refuse, hold, investigate, or cancel any order when age verification requirements cannot be satisfied.
Electronic Age Verification
To comply with applicable tobacco regulations, First Chair Reserve may utilize age verification technologies and third-party verification providers prior to order fulfillment. Online retailers of age-restricted products commonly use age verification measures to verify purchaser eligibility before completing transactions.
Verification methods may include:
• Date of birth verification
• Public record verification
• Credit bureau age verification
• Identity verification databases
• Government-issued identification review
• Other legally permissible verification methods
If age verification cannot be completed, your order may be canceled and refunded.
Additional Identification Requests
We reserve the right to request additional documents to verify age or identity. Examples include:
• Driver's License
• State Identification Card
• Military Identification
• Passport
Failure to provide requested documentation may result in cancellation of the order.
Adult Signature Requirement
First Chair Reserve reserves the right to require Adult Signature Upon Delivery ("ASD") for any shipment.
If ASD is required:
• The recipient must be twenty-one (21) years of age or older.
• A valid government-issued photo ID may be required.
• The shipment may not be left unattended.
• Delivery may be refused if age cannot be verified by the carrier.
Shipping Restrictions
We ship only to locations where the sale, possession, and delivery of premium cigars is lawful.
Customers are solely responsible for confirming the legality of receiving tobacco products at their shipping address.
We reserve the right to:
• Restrict shipments to certain states or jurisdictions.
• Refuse service in our sole discretion.
• Cancel orders that appear to violate applicable law.
• Refuse shipments where verification cannot be completed.
Risk of Loss and Title
Ownership and risk of loss transfer to the purchaser upon our delivery of products to the shipping carrier, except where prohibited by law.
After shipment is accepted by the carrier, First Chair Reserve is not responsible for:
• Carrier delays
• Weather delays
• Incorrect addresses supplied by customers
• Government actions
• Customs issues
• Lost or stolen packages after confirmed delivery
Returned Shipments
Orders returned due to:
• Failed age verification
• Refused delivery
• Incorrect shipping information
• Failure to satisfy Adult Signature requirements
may be subject to:
• Return shipping fees
• Restocking fees
• Administrative processing fees
Shipping charges are generally non-refundable.
Fraud Prevention
To protect customers and the integrity of our business, First Chair Reserve reserves the right to review all transactions for potential fraud.
We may:
• Verify billing information
• Verify shipping information
• Contact customers for identity confirmation
• Refuse suspicious transactions
• Cancel transactions that cannot be verified